Privacy Policy

Water Consultancy Services Ltd (WCS)

www.waterconsultancyservices.co.uk
info@waterconsultancyservices.co.uk

Water Consultancy Services Ltd (“WCS”, “we”, “us”) processes personal and business data in accordance with UK GDPR and the Data Protection Act 2018.

This notice explains how we collect, use and protect data when providing water consultancy and billing analysis services.

1. Data controller and role

We act as:

• Data controller for client, enquiry and operational data      
• Authorised agent and, where applicable, data processor when accessing water billing and account data from suppliers on your behalf 

We only obtain supplier-held data where we are authorised to do so via a Letter of Authority (LOA) or equivalent instruction from you or your organisation.

2. Data we collect

We process:

• Contact details (name, email, phone, address) 
• Business and site information 
• Water billing and account data (usage, charges, meter/account details, tariff data) 
• Supplier and third-party account information 
• Communication records 
• Payment and invoicing data 
• Website usage data (cookies/IP address) 

We do not intentionally process special category data.

3. How we obtain data

We obtain data:

• Directly from you 
• From water suppliers and billing providers 
• From authorised third parties (e.g. landlords, brokers, managing agents) 
• From publicly available sources where relevant 
• From our website and communications 

Where we obtain data from third parties, this is done under your authority or instruction.

4. Purpose of processing

We use data to:

• Provide water consultancy and billing analysis services 
• Obtain and analyse water billing and consumption data 
• Identify savings and inefficiencies 
• Produce reports and recommendations 
• Manage client relationships and contracts      
• Invoice and process payments 
• Communicate with clients and suppliers 
• Meet legal and regulatory obligations 
• Prevent fraud and protect our business 

5. Lawful basis for processing

We rely on the following lawful bases:

• Contract – to deliver our services 
• Legitimate interests – to operate and improve our business 
• Legal obligation – where required by law 
• Consent – for marketing or where required 

Where we rely on legitimate interests, we ensure these are balanced against your rights and expectations.

6. Data sharing

We may share data with:

• Water suppliers and billing providers 
• Third-party service providers (IT, analytics, systems) 
• Professional advisers (legal, accounting)      
• Regulators where required by law 
• A buyer or successor in the event of business transfer 

We do not sell personal data.  Where data is transferred outside the UK, appropriate safeguards are in place.

7. Retention

We retain personal data only as long as necessary to:

• Deliver services to you
• Comply with legal, tax and accounting obligations 
• Resolve disputes and enforce agreements

8. Security

We use appropriate technical and organisational measures to protect data, including secure systems, access controls and confidentiality obligations.

9. Your rights

Under UK GDPR you have the following rights:

• Access your data 
• Rectify inaccurate data 
• Erase data (where applicable) 
• Restrict or object to processing 
• Data portability 
• Lodge a complaint with the ICO 

To exercise your rights contact: info@waterconsultancyservices.co.uk

10. Cookies

We use cookies to operate and improve our website.  Where required, consent will be obtained for non-essential cookies. 

11. Contact

For any data protection queries, contact:
info@waterconsultancyservices.co.uk

Registered Office

Water Consultancy Services Ltd

Company Number: 10085150 

Address: 32 Cruickshank Grove, Crownhill, Milton Keynes, England, MK8 0ED